,FACT ,%EET3 ,CODE ( #A ,9SUR$ ,P]SONS' ,"RS ,NATURAL ,HAZ>DS ,COMMIS.N ,TOKA ,T_U ,AKE ,! /&>D ( S]VICE Y C EXPECT :5 Y MAKE AN 9SUR.E CLAIM = NATURAL HAZ>DS DAMAGE IS SET \ 9 ! ,CODE ( ,9SUR$ ,P]SONS' ,"RS4 ,! ,CODE SUPPORTS ,NEW ,Z1L& HOME[N]S TO 2 TR1T$ FAIRLY & RCV A "TLY \TCOME :5 MAK+ A CLAIM4 ,X APPLIES TO ANY 9T]AC;NS F #A ,JULY #BJBD AB NEW OR EXI/+ NATURAL HAZ>DS CLAIMS4 ,IF Y ?9K ! ,NATURAL ,HAZ>DS ,COMMIS.N "<,,NHC"> ,TOKA ,T_U ,AKE1 OR ANY"O "W+ ON \R 2HALF1 HAS N FOLL[$ ? ,CODE1 Y H ! "R TO MAKE A COMPLA9T4 #A FACT %EET A#A ,NATURAL ,HAZ>DS ,COMMIS.N ,TOKA ,T_U ,AKE ,! ,NATURAL ,HAZ>DS ,COMMIS.N "<,,NHC"> ,TOKA ,T_U ,AKE COV]S DAMAGE TO YR HOME & L& F A RANGE ( HAZ>DS1 9CLUD+ E>?QUAKES1 L&SLIDES1 VOLCANIC ACTIV;Y1 HYDRO!RMAL ACTIV;Y1 & TSUNAMI4 ,WE AL COV] DAMAGE TO YR 9SUR$ L& F /ORMS & FLOODS4 ,F9D \ M ON \R WEBSITE WWW4" NATURALHAZ>DS4GOVT4NZ4 ,? IS A SUMM>Y ( ! ,CODE & :AT TO D IF Y ?9K WE H BR1*$ ! ,CODE4 ,X IS N ! FULL ,CODE ( ----------------------------#B ,9SUR$ ,P]SONS' ,"RS1 : IS A LEGAL DOCU;T MADE "U ! ,NATURAL ,HAZ>DS ,9SUR.E ,ACT4 ,Y C R1D M1 9CLUD+ ! FULL ,CODE ON \R WEBSITE3 WWW4" NATURALHAZ>DS4GOVT4NZ4 #B FACT %EET A#B ,YR "RS & \R OBLIGA;NS ,! ,CODE ( ,9SUR$ ,P]SONS' ,"RS LI/S YR T5 "RS Z AN 9SUR$ P]SON1 & ! OBLIGA;NS ON U & ANY"O "W+ ON \R 2HALF1 S* Z YR 9SUR]1 :5 MANAG+ YR CLAIM4 ,,NHC ,TOKA ,T_U ,AKE & \R AG5TS M/ FOLL[ ! ,CODE4 #A4 ^7,Y H ! "R TO 2 TR1T$ ) DIGN;Y & RESPECT4^' ,WE W3 _4 TR1T Y ) H"O/Y & C\RTESY _4 ACT TRANSP>5TLY & ) 9TEGR;Y4 #B4 ^7,Y H ! "R TO E6ECTIVE COMMUNICA;N4^' ,WE W3 _4 COMMUNICATE ) Y OP5LY1 H"O/LY1 & E6ECTIVELY _4 RESPOND TO YR "QS 9 A #C FACT %EET B#B "TLY MANN] _4 USE APPROPRIATE =MS ( COMMUNICA;N TO MEET YR NE$S :5 REQUE/$ & ": R1SONABLE & PRACTICABLE4 ----------------------------#C #C4 ^7,Y H ! "R TO 2 FULLY 9=M$4^' ,WE W3 _4 PROVIDE 9=MA;N AB \R PROCESSES1 YR CLAIM & COV]1 & YR 5TITLE;TS _4 PROVIDE 9=MA;N ON H[ TO MAKE A NATURAL HAZ>D DAMAGE CLAIM _4 PROVIDE 9=MA;N AB YR OP;NS IF Y D N AGREE ) \R DECI.NS _4 LI/5 TO Y & EXPLA9 ! DECI.NS WE MAKE & TELL Y :Y WE H MADE !M _4 PROVIDE 9=MA;N ON YR "RS "U ? ,CODE4 #D FACT %EET A#C #D4 ^7,Y H ! "R TO "K EXPECT$ "TFRAMES4^' ,WE W3 _4 TELL Y H[ L;G WE EXPECT TO TAKE TO MANAGE & SETTLE YR CLAIM _4 ,MEET ANY COMMUNICAT$ "TFRAMES Z F> Z WE R1SONABLY C _4 COMMUNICATE ) Y IF WE >E N ABLE TO MEET ^! "TFRAMES4 ----------------------------#D #E4 ^7,Y H ! "R TO H YR P]SONAL 9=MA;N PROTECT$ & RESPECT$4^' ,WE W COMPLY ) ALL RELEVANT LAWS RELAT+ TO P]SONAL 9=MA;N & PRIVACY4 ,? 9CLUDES3 _4 TELL+ Y :5 & :Y YR P]SONAL 9=MA;N IS 2+ COLLECT$ _4 US+ YR P]SONAL 9=MA;N ONLY = ! PURPOSES WE H TOLD #E FACT %EET A#D Y1 9 A3ORD.E ) ! LAW _4 GIV+ Y A3ESS TO ! P]SONAL 9=MA;N WE HOLD AB Y IF Y ASK = X4 ,? 9CLUDES 9=MA;N WE'VE RELI$ ON TO MANAGE & SETTLE YR CLAIM _4 TAK+ R1SONABLE /EPS TO KEEP YR P]SONAL 9=MA;N SAFE & SECURE4 #F4 ^7,Y H ! "R TO SUPPORT4^' ,WE W3 _4 RESPOND TO REQUE/S = SPECIFIC SUPPORT1 S* Z 3SID]+ PROVID+ Y ) 9=MA;N 9 A SPECIFIC =MAT1 TO FIT YR NE$S _4 PROVIDE Y ) AN 9T]PRET] :5 NEC & R1SONABLE _4 WELCOME Y & YR SUPPORT P]SON" TO 5GAGE ) U PROVID$ T ! SAFETY ( #F FACT %EET B#D ALL C 2 ASSUR$4 ----------------------------#E #G4 ^7,Y H ! "R TO H YR CULTURE1 VALUES & 2LIEFS RESPECT$4^' ,WE W 2 RESPECT;L ( YR CULTURE1 VALUES1 & 2LIEFS4 #H4 ^7,Y H ! "R TO COMPLA9 TO U 9CLUD+ ": Y ?9K WE H BR1*$ ? ,CODE4^' ,WE W3 _4 TELL Y AB ! COMPLA9T PROC$URE1 & H[ L;G WE EXPECT TO TAKE TO 3SID] YR COMPLA9T _4 FOLL[ ! COMPLA9T PROC$URE _4 9=M Y AB ! \TCOME ( YR COMPLA9T4 #I4 ^7,Y H ! "R TO H A DECI.N MADE AB A BR1* ( ? ,CODE 9DEP5D5TLY REVIEW$ BY AN EXT]NAL "PY4^' ,WE W3 #G FACT %EET A#E _4 TELL Y AB ! 9DEP5D5T REVIEW PROC$URE1 & H[ L;G WE EXPECT ! REVIEW TO TAKE _4 FOLL[ ! 9DEP5D5T REVIEW PROC$URE4 ----------------------------#F #AJ4 ^7,Y H ! "R TO REF] A 4PUTE AB A REF]ABLE DECI.N TO ! EXT]NAL 4PUTE RESOLU;N S*EME4^' ,WE W 9=M Y AB ! 4PUTE RESOLU;N S*EME & PROCESS4 ,IF Y ?9K ! ,CODE HAS BE5 BR1*$ ,IF Y ?9K ! P MANAG+ YR NATURAL HAZ>DS COV] CLAIM HAV5'T FOLL[$ ! ,CODE1 Y C MAKE A COMPLA9T4 ,3TACT ! 9SUR] :O HAS BE5 D1L+ ) YR CLAIM TO MAKE A COMPLA9T4 ,IF Y H BE5 D1L+ DIRECTLY ) U1 PL1SE FILL 9 ! COMPLA9T #H FACT %EET A#F =M ON \R WEBSITE1 OR CALL U ON #JHJJ ,,DAMAGE4 ,! ORGANISA;N Y'VE COMPLA9$ TO W 9VE/IGATE YR COMPLA9T ADVISE Y ( ! \TCOME4 ,IF "! IS A BR1*1 "O ( ! AC;NS LI/$ 9 ! ,CODE MAY 2 TAK54 ,IF Y 4AGREE ) ! \TCOME ( YR ,CODE COMPLA9T ,IF Y DON'T AGREE ) ! \TCOME ( YR ,CODE COMPLA9T1 Y C APPLY = AN 9DEP5D5T REVIEW ( ! DECI.N4 ,9=MA;N ON H[ TO REQUE/ A REVIEW W 2 PROVID$ ) YR COMPLA9T \TCOME4 ,YR REQUE/ W 2 REF]R$ TO ,FAIR ,WAY1 :O W 9DEP5D5TLY ASSESS YR ----------------------------#G COMPLA9T & ! DECI.N & W PRODUCE A WRITT5 REPORT \TL9+ _! DECI.N & _! RECOMM5DA;NS4 #I FACT %EET A#G ,IF Y DON'T AGREE ) ! \TCOME ( YR CLAIM ,IF Y DON'T AGREE ) ! \TCOME ( YR CLAIM1 WE 5C\RAGE Y TO TALK TO YR 9SUR] TO RESOLVE ?4 ,"U ! ,CODE1 Y AL H ! OP;N TO REF] A 4PUTE AB MO/ NATURAL HAZ>DS CLAIM DECI.NS TO ,FAIR ,WAY4 ,EXAMPLES ( ? 9CLUDE DECI.NS AB :E!R YR CLAIM IS VALID OR DECL9$1 OR ! EXT5T ( ! SETTLE;T1 S* Z ! CO/ ( ! REPAIRS REQUIR$4 ,WE CALL ^! REF]ABLE DECI.NS4 ,FAIR ,WAY PROVIDES AN 9DEP5D5T S]VICE TO HELP RESOLVE 4PUTES4 ,Y C F9D M 9=MA;N AT3 ^1WWW4" FAIRWAYRESOLU;N4COM ,M 9=MA;N ,M DETAIL$ 9=MA;N1 9CLUD+ ! FULL ,CODE ( ,9SUR$ ,P]SONS' ,"RS1 IS AVAILABLE AT3 W #AJ FACT %EET B#G WW4NATURALHAZ>DS4GOVT4NZ_/" AB\T-NHC_/CODE-(-9SUR$-P]SONS" -"RS ,3TACT U ,Y C 3TACT U BY EMAIL+ 9FO@ANATURALHAZ>DS4GOVT4NZ ----------------------------#H ,Y C WRITE TO ,,NHC ,TOKA ,T_U ,AKE1 ,,PO ,BOX #CAA1 ,WELL+TON #FADJ ,Y C AL PH"O #JHJJ ,,DAMAGE "<#JHJJ"CBF"BDC"> F #G;AM TO #IPM1 ,MON"D TO ,FRI"D " ,IF ,5GLI% IS N YR F/ LANGUAGE Y C ASK = AN 9T]PRET]1 AT NO CO/ TO Y4 ,IF Y >E ,D1F1 H>D ( HE>+1 D1FBL1 SPEE* IMPAIR$ OR F9D X H>D TO TALK1 Y C USE ! ,NEW ,Z1L& ,RELAY ,S]VICE4 WWW4" NZRELAY4CO4NZ #AA FACT %EET A#H ,PRODUC$ #BJBD BY ,A3ESSIBLE ,=MATS ,S]VICE ,BL ,L[ ,VI.N ,,NZ1 ,AUCKL&1 ,NEW ,Z1L& ,,! ,,5D #AB