Make a new claim or manage an existing claim
Contact your insurer
We’ve teamed up with most private insurers to simplify the process for making a claim for natural disaster damage. In most cases, you should contact your insurer to make a new claim, or manage an existing claim.
When to contact NHC Toka Tū Ake about a claim
Natural Hazards Commission Toka Tū Ake manage a small number of claims directly. Please contact us to make a new claim or for an update on an existing claim if:
- you want to discuss a claim for damage that occurred before 30 June 2021
- your insurer does not partner with us
- you are a Direct NHCover customer
Calling from within New Zealand: 0800 DAMAGE (326 243)
Calling from overseas: +64 4 978 6400
Email: info@naturalhazards.govt.nz
Mail: PO Box 311, Wellington, 6140
Request information from us
You can make official requests for information from us using our online form, and we will share that information with you unless there is a good reason not to. You can request claim information relating to property, or make a request for information such as personal information, or our internal policies.
Read more about requesting information, including the cost of making a request and the types of information we can provide.
Make a request for information using our online form.