Complaints form :: Natural Hazards Commission Toka Tū Ake

To make a complaint to Natural Hazards Commission Toka Tū Ake about the service you received from us, a breach of the Code of Insured Persons’ Rights, or something else related to natural hazards insurance, please fill in the form below. We’ll need some information about your complaint and how to get in touch with you.

The person assigned to investigate your complaint will contact you within 5 working days to acknowledge the complaint. Once they are in touch, you will have an opportunity to share more information about the complaint.

Tell us the reason for your complaint

Other reason for your complaint

Representative name

Representative's phone number

Representative's email address

What is your relationship to the complainant?

Complainant's full name

Main contact method

Provide either an email or phone number. We'll use this to contact you in the first instance.

Alternative contact method

We'll use this to contact you if the first method doesn't work

Do you need help making your complaint?

What type of assistance do you need?

Types of assistance include language interpreter or relay service

Claim number (if you have one)

Leave this field blank if your complaint does not relate to a claim

Date the damage or loss happened

If you're not sure of the date, leave this field blank

Address where the loss or damage happened

Leave this field blank if your complaint does not relate to a claim

Tell us about your complaint

Please provide as much information as you can about your experience, what happened and when