Skip navigation

Information request form

You can expect a response from us in line with the Official Information Act (OIA), Privacy Act, Natural Hazards Insurance Act, Earthquake Commission Act or all, whichever is appropriate to your request. The OIA requires us to give you our decision on your request as soon as possible, and no later than 20 working days after we receive your request.

You can use the Official Information Calculator(external link) on the Office of the Ombudsman's website to find the latest date you can expect a response.

You can read more about requesting information including the types of information we can provide, how long your request might take, and if there is a cost on our Request information page. 

When buying or selling a home that has been affected by a natural disaster, our Buying or selling a home with previous claims page outlines some extra steps that you should consider. 

Preferred response method
This method of response is not suitable for P.O boxes and additional time will be required for delivery.
How did you find out about this information request form?

Your information request

Which category applies to your request?
Are you authorised to receive this information?

Definition of an authorised requester

Authorised requesters include: the insured/claimant, claim contact, current property owner with Deed of Assignment (DOA), or authorised representatives including real estate agents representing the seller, with a listing agreement or requests related to you personally

Unauthorised requesters include: a potential home buyer, current property owner without a DOA, or other non-claim contact parties with demonstrated interest in receiving information.

Files must be less than 2 MB. Allowed file types: jpg, jpeg, png, pdf

Privacy Notice

NHC Toka Tū Ake is committed to being a trusted kaitiaki (guardian) of the personal information we collect. NHC Toka Tū Ake collects and uses your personal information for the purpose of managing and responding to your information request and in accordance with the Privacy Act 2020 and the Data Protection Use Policy.  Please refer to our full Privacy Statement for more information on how we collect, use and disclose personal information.