Claim Review Form :: Natural Hazards Commission Toka Tū Ake

This notice applies to the Natural Hazards Commission Toka Tū Ake and the www.naturalhazards.govt.nz website.

This notice provides important highlights of our Privacy Statement.

How we may disclose your personal information

We only disclose your information (including personal information) in connection with our lawful functions and activities in accordance with relevant legislation, including the Natural Hazards Insurance Act, Earthquake Commission Act, The Official Information Act and the Privacy Act.

Examples of when we may disclose your personal information include:

To our agents, for the purpose of evaluating, processing, managing and settling claims
To your private insurer, to verify your insurance details for natural hazards cover. Your private insurer will already have information about you.
To your mortgagee, for the purpose of evaluating, processing, managing, and settling claims
To other government departments for the purpose of evaluating, processing, managing and settling claims
To other third-party organisations for the purpose of training, research, statistical and survey purposes.

For more information on when we may disclose your information and the purposes for doing so, please click here.

Your choices

You may request access to your personal information by filling out the Information request form
You may request for your personal information to be corrected by filling out our contact us form.
If you do not wish for your contact details and claim information to be shared with a third-party organisation for the purpose of surveying our services to you, please click here.

If you would like to discuss your options with one of our team, call us on 0800 DAMAGE (326 243) Or Email us at info@naturalhazards.govt.nz

By clicking next, you acknowledge you understand and accept our Privacy Statement.

Please use this form if you are concerned about your settlement and want to request a review of your claim.

Please note this form is optional, if you prefer to speak to someone about your concerns please call 0800 DAMAGE (326 243).

What type of claim would you like reviewed?

Managed repair

Cash settlement

Are you the current homeowner?

Yes

No

Are you authorised to reopen this claim?

Yes

No

Why would you like the review?

NHC's settlement did not include all earthquake damage (missed damage or new damage)

NHC’s repair work or repair strategy has not, or will not, repair the earthquake damage to the standard required by the EQC Act

NHC’s cash settlement was not, or is not, sufficient to meet the reasonable costs of undertaking EQC’s repair strategy (increased costs, wrong repair strategies etc)

Were any structural issues identified?

Yes

No

Don't know

Structural elements of a house can include foundations, framing, supporting or fire walls, or a chimney. NHC may reimburse you for the reasonable cost of any reports that you commission.

Detailed description of the issues?

Upload supporting documentation if required

Files must be less than 2 MB. Allowed file types: jpg, jpeg, png, pdf

Your name

Claim number

Address of damaged property

Is your postal address different?

Yes

No

Preferred contact method

Contact number

Email

Contact number

Email

Valid email address Valid e-mail can contain only letters, numbers, '@' and '.'

Did you lodge the original claim?

Yes

No

Claim Review Form

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