About the On-sold Support Package

Find out more about the New Zealand Government’s On-sold support package, including what it provides eligible homeowners, our role in administering the scheme, and extra information to help navigate the process.

The Government has asked the Natural Hazards Commission Toka Tū Ake (NHC) to make changes to the On-sold support package to help eligible on-sold homeowners progress through the programme. The changes came into effect on 4 November 2024 and our information has been updated to reflect this.

Background to On-Sold support package

The On-sold support package provides ex gratia payments to eligible homeowners in Canterbury to cover the over-cap portion of the cost to repair natural disaster damage arising from the Canterbury Earthquake Sequence. It covers both failed repairs and missed damage.

The scheme is led by homeowners meaning the repair process is managed by them.

To be eligible to receive the ex gratia payment under the On-sold support package, homeowners needed to meet the criteria outlined in the Government's On-sold support package policy on the Treasury website(external link).

Applications for the scheme closed on 14 October 2020. We’re currently working with homeowners to progress the remaining eligible applications.

Ex gratia payments

An ex gratia payment is not an insurance payment or entitlement. It is a payment that is made without legal obligation or acceptance of liability.

Our role administering the scheme

The Natural Hazards Commission Toka Tū Ake (formerly EQC Toka Tū Ake) administer the Government's On-sold support package on behalf of the Crown.

We want to see earthquake damage to residential properties repaired as soon as possible so Cantabrians don’t continue to live in earthquake-damaged homes.

Support for homeowners

We have put together factsheets, and a process and timeframes guide to help Canterbury homeowners who are eligible for ex-gratia payments from the On-sold support package move through the programme.

The documents should help homeowners navigate the steps to settlement and the completion of repairs.

Homeowners who are pre-settlement and impacted by the changes that took effect from 4 November have been contacted.

Information for homeowners

Homeowners should read the information for builders and experts, as well as for homeowners.

If you would like further support with your On-sold application, we encourage you to speak to your settlement specialist directly.